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Resolutions Executive

Ref: 74673

  • 38000 - 45000
  • 09 Sep 2021
  • Dublin (Central)
  • Permanent

Mortgage Resolution Executive

About the Position

One of Irelands largest mortgage companies, are looking for a number of Resolutions Executives to join their team. You will join a collaborative team and focus on implementing appropriate solutions with borrowers who are in arrears. If communication is your strength, and you have experience in Arrears and/or collections with a solid understanding of mortgage regulations/CPC etc please apply below. 

Key Responsibilities 

  • Contacting arrears customers directly to discuss possible long term sustainable resolutions to the mortgage arrears situation.
  • Establishing positive engagement and developing excellent customer relationships.
  • Dealing appropriately and empathetically with challenging arrears situations.
  • Adhering to Central Bank’s Regulations in the day to day management of cases, including Code of Conduct on Mortgage Arrears and Consumer Protection Code.
  • Explaining to borrowers the importance of prioritising the mortgage over secondary debt held.
  • Effectively managing a log of cases with a view to ensuring that the borrowers are directed towards the most appropriate solution for their circumstances.
  • Monitoring Alternative Repayment Arrangements that are put in place to ensure performance in line with the agreed terms of the arrangement.
  • Discussing disposal of the security with customers where the mortgage is not sustainable.
  • Managing the disposal of the security where the borrower agrees that this is the most feasible solution.
  • Dealing efficiently with incoming calls and correspondence.
  • Maintaining excellent relationships with third parties, including MABS, Solicitors and customers’ debt mediators.
  • Dedicated case management to include the maintaining and monitoring of ongoing customer contact and follow-up of cases.
  • Actively participate in and contribute to monthly team review meetings.
  • Achieving demanding targets as set on a quarterly basis by the company.
  • Ad hoc duties such as general administration on customer accounts, and administration duties on internal projects.


  • Minimum 2 years in mortgage resolution/case management within an ASU environment. Experience with loans arrears/commercial lending arrears is also acceptable.
  • Experience of working in an environment where several systems and databases are being accessed/used at the same time.
  • APA (Loans) qualification is required.

Remuneration Package

Salary 38 - 45k plus benefits. Permanent role. Hybrid working model offered. 

For more information on this role or any other roles within the Compliance and Risk space, reach out to Louise Morrissey in Brightwater or email me. Alternatively please apply via the link below.