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Desktop Engineer

Ref: 75457

  • 35,000-40,000
  • 12 Aug 2021
  • Dublin (West)
  • Permanent

Desktop Support Engineer

About the Company

Our client a world leader in paper based packaging with a leading position in Europe and here in Ireland have a great job opportunity for a Desktop Support Engineer to join their team in Ballymount, Dublin.

About the Position

The role will involve day to day support of end user requests and issues.

The candidate must have excellent customer service skills with a professional and positive attitude. They must be well organised, self-motivated, punctual, and flexible in their approach to work. He or she must also be able to prioritise a variable workload and know when to escalate a problem appropriately.

Key Responsibilities 

  • Day to day 1st and 2nd level end user support
  • Daily monitoring and troubleshooting of 1st line infrastructure issues
  • Logging of Incidents in the IT service desk system
  • Day to day compliance tasks as set out by Group standards
  • Maintain knowledge base and standard operating procedures
  • Active Directory user management
  • Windows patching and operating system upgrades
  • Client hardware builds and migrations
  • Mobile device management


  • Excellent customer service, interpersonal, communication and organisational skills
  • Experience supporting and deploying Windows 10
  • Good working knowledge of Active Directory Users & Computers
  • Understanding of NTFS and Share permissions
  • Proficiency in MS Office
  • 2 years experience in an IT support role
  • Bachelors degree in IT related discipline
  • Microsoft or equivalent certification an advantage
  • Troubleshooting and problem solving skills
  • Ability to multitask, work under pressure and meet critical deadlines
  • Ability to prioritise and co-ordinate work
  • Ability to understand business processes


Remuneration Package

Bonus 20%
Subsidized canteen 
Free parking
Hybrid remote/in office 

For more information on this role and discuss any further detail please email Stacy Keogh on [email protected]