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Business Operations Analyst

Ref: 75559

  • 60,000-72,000
  • 15 Sep 2021
  • Dublin (Central)
  • Permanent

Position Overview:

· The Business Operation Analyst analyzes, designs, implements, provides training and supports business applications and systems.  Candidate will need to be a subject matter expert in regards to Corporate Trust applications.  This position entails client servicing as well managing product enhancements and support.

· Be central point of contact for assigned clients including remote and onsite support as required.

· Develop and define business solutions by interfacing with the client and internal resources.

· Provide front line support working with both technical and business resources at client sites to trouble shoot and resolve application issues.  

· Clients have resources across different time zones – although primary focus will be for those located in Dublin, London and Continental Europe.

· Follow Corporate Trust industry trends and related operational requirements and produce high-level functional requirements for new product features/enhancements as needed.

· Transform functional requirements into system specifications by writing clear and concise business requirements documents. 

· Review and respond to client’s business/functional requirement documents.

· Work closely with internal QA and development departments to ensure timeliness and quality of final product prior to release to client.  

· Train clients on new features and enhancements via video conference or in person as required.

· Prepare client support documentation including end-to-end process workflows.

· Prepare and participate in client presentations.

Skills and Experience Required:

· 3-5 years’ experience working in Corporate Trust operations including Paying Agency or Common Depository

· Bachelor’s Degree required

· Familiarity with SWIFT messaging especially those used by Securities Markets (MT5xx)

· Technical aptitude with MS-Windows platforms, SQL Server, IIS and MQ

· Functional and business requirement preparation

· Relationship management and client support skills

· Solid interpersonal and organizational skills

· Performing in-house training to clients in both group and individual formats

· Applying effective project management methodologies and control techniques

· Experience with Full Suite of MS Office including Word, Excel, Power Point, Project and Visio

· Must have excellent communication skills both written and verbal


For a confidential and discreet conversation to understand more about this Technology job, please contact John Howe on +353 1 592 7868 or email