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Junior IT Support Technican

Ref: 75591

  • 26,000-30,000
  • 16 Nov 2021
  • Dublin (South)
  • Fixed Term

Job Title

Junior IT Support Technician

About the Company

Our client is a well-known and very successful Irish company. They have an immediate requirement for an IT Support person to join their team. This is initially a one-year contract but could become permanent.

You will be working as part of their support team and full training will be provided.  The position involves a wide range of duties and responsibilities.

About the Position

  • User admin across a number of Digital Platforms
  • Providing over the phone, remote & occasional on-site support
  • Documenting customer service queries and support issues in a clear & concise manner
  • Performing feedback collection and analysis across a number of their digital platforms
  • Identifying service and app improvements to drive customer satisfaction and build on their Digital market share
  • Dealing with customer service queries including: registration and access issues
  • Managing the digital support phone line
  • Providing customers with product and service information
  • Preparing relevant reports

Experience/Requirements 

The ideal candidate will have:

  • Excellent communication and interpersonal skills
  • Be a positive, pleasant and flexible individual willing to be proactive and work on any given task until it’s completed
  • Have strong comprehension of emerging media and technologies
  • Be able to work under pressure & multi-task
  • Being a team player & a positive influence in the Digital Team
  • Previous experience working as part of a team
  • Previous experience working with a Help Desk
  • Possess a 3rd level degree (preferably in an IT related course)
  • Have strong mobile, tablet, PC & Mac troubleshooting and support experience
  • Full driving licence

Remuneration Package

€26000 to €30000 depending on experience.

Contact
 

Please contact Derek Smyth on 01 5927861 or email or simply click the apply button.

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