Discuss this role with a consultant.
Responsible for assisting overseeing the customer support team within the Investor Contact Centre:
· assisting the effective and efficient management of the customer support team, for the management and resolution of Internal and External enquires from distributors and investors
· assisting in providing client statistics and reports
· he/she is also responsible for assisting in process management and quality improvement, adhering to the terms of TA best practice, fund prospectus, internal policies and industry regulations.
· plan and execute projects in order to minimize risk, increase efficiencies and improve quality
· provide coaching and training to existing team members
· act as back-up for The Investor Contact Centre’s Manager
Fluency in either French - German or Italian