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Shareholder Services Supervisor

Ref: 75757

  • 40,000-50,000
  • 22 Sep 2021
  • Dublin (Central)
  • Permanent

Shareholder Services Supervisor x2

About the Position

This position is accountable for providing high quality service through the management of day-to-day Investors/Distributors as well as Client queries.  The individual ensures that a high level of service is maintained at all times, shares knowledge of pending issues, promptly resolves where possible and escalates items where necessary to the line manager whilst providing all clients with an exceptional experience in all engagements with Investor Services.

Key Responsibilities

Responsible for assisting overseeing the customer support team within the Investor Contact Centre:

· assisting the effective and efficient management of the customer support team, for the management and resolution of Internal and External  enquires from distributors and investors

· assisting in providing client statistics and reports

· he/she is also responsible for assisting in process management and quality improvement, adhering to the terms of TA best practice, fund prospectus, internal policies  and industry regulations.

· plan and execute projects in order to minimize risk, increase efficiencies and improve quality

· provide coaching and training to existing team members

· act as back-up for The Investor Contact Centre’s Manager

Fluency in either French - German or Italian  

Experience/Requirements

  • Post secondary education with an accounting/finance or business concentration or equivalent experience.
  • min. 4 years experience in call centre environment of a Transfer Agency or financial services industry in an operations environment
  • Fluent in French, German and/or any other European languages is essential
  • Knowledge in MS Office applications ( Word and Excel)
  • Specific knowledge: BLS and/or SARA Knowledge is an asset
  • Good communication, presentation and negotiation skills.
  • Management and leadership capabilities.
Proven organizational and time management skills

Remuneration Package

An excellent package is on offer with very strong benefits 
 
Contact
For more information on this or any other roles please contact
https://www.linkedin.com/in/thomasguilfoyle/
Tom Guilfoyle tel:0035315927887 or email 
[email protected]



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