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IT Service Desk Technician

Ref: 75776

  • 45,000-50,000
  • 24 Sep 2021
  • Dublin (South)
  • Permanent

Job Title

IT Service Desk Technician

About the Company

Our client is an innovative payment solutions company based in Dublin.

About the Position

Our client is currently looking for an IT Service Desk Technician to work within their IT Infrastructure department in Dublin. You will be responsible for supporting the needs of the Dublin and London offices and coordinating technical resources at various international locations.

This role will involve a mixture of responding to IT tickets about all kinds of day-to-day issues, supporting new joiners and leavers to the business and working on large infrastructure projects. If you are looking for a varied role which offers a friendly and supportive working environment in an international organisation this could be a great opportunity for you.

Key Responsibilities

  • Regular review of support tickets, ensuring regular communications to users in order to meet SLAs
  • Office infrastructure maintenance (cabling, LAN, Printers, telephone lines)
  • Internal IT support for workstations, laptops, phones etc
  • Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks) together with Sofia IT Infrastructure team
  • Provide direct user support for Microsoft and some Mac OS based desktops/laptops, user access to corporate network and applications both on the network as well as through remote VPN access
  • Provide direct user support for office relocations and expansions
  • Develop, coordinate and drive local IT projects

Experience/Requirements

  • Experience with Microsoft Windows 10, Powershell, strong expertise in MS Office Products + Office 365
  • Experience with support and troubleshooting of LAN networks
  • Strong knowledge of PC and peripheral devices hardware and technical parameters
  • Knowledge of MS Windows domain structure
  • Understanding of TCP/IP, VPN, DHCP, DNS
  • Experience with MS Active Directory and MS Exchange online would be beneficial
  • Excellent organization, communication and time management skills
  • Expertise in deploying and supporting desktops/laptops, phone systems
  • Experience with JAMF
  • Knowledge of SCCM
  • At least 5 years’ experience working in IT support

Remuneration Package

€45,000 to €50,000 dependent on on experience 
Contact

For more information, on this role or other similar IT roles please contact Sarah Mac Nulty on ph:015927876, email me or click on the Apply button below!

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