Job Title

Sales Order Administrator

Key Responsibilities

Responsible for Sales Order Management, ensuring accurate & timely processing of Customer Orders and deliveries where timing is a critical component. The incumbent will ideally have an understanding of Duty, Logistics and Regulatory requirements around Sales Order Fulfillment. A high level of Customer Service is to be maintained throughout. The incumbent needs to be a flexible and proactive problem solver.

Duties and Responsibilities:

Order Processing

• PO’s and artwork to be sent to supplier.
• Check supplier confirmation
• Process proofs (attention to detail).
• Confirm production schedule.
• Track deliveries.
• Send invoices to customers
• Resolve any order issues
• Oversee external Fulfillment Orders
• Daily Essential CRM, Outlook-email
• Artwork experience / Strong admin skills
• Time management / Experience with online portals-booking sites
• High level of customer service

Couriers

• Arranging collections from 3rd countries (namely UK and China)
• Booking nationwide deliveries to customers (B2B and B2C)
• Processing import VAT/duty payments and documentation
• Manage all deliveries to fruition Daily
• Experience with managing deliveries.
• Understanding of VAT/Duty

Reporting

• Send sales report to directors
• Create reports on customers’ accounts Weekly, Quarterly
• Reporting/Excel experience

Office

• Manage activities within the office.
• Resolve any IT/phone issues.
• Manage company email and CRM accounts
• Order stationary when required
• Process catalogue drops to customers
• Arrange for samples to be sent to customers
• Daily/weekly/quarterly

IT Skills

• Mail merge experience
• Previous office management experience
• To apply to this excellent job opportunity send your latest CV via the portal provided.

Remuneration Package

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