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Corporate Account Manager

Ref: 75827

  • 40,000-50,000
  • 18 Oct 2021
  • Dublin (South)
  • Permanent

Senior Account Manager 

 

About the Position

The objective of this role is to execute and deliver on the commercial plan and targets in respect of the retention, growth and profitability of the business with a portfolio of existing customers.  Based in South Dublin this is an exciting job which gives the successful candidate the opportunity to build relationships with key clients and grow their career with a progressive company.

Key Responsibilities:

Growth & Retention :

Develop a deep understanding of the corporate client base within your portfolio to include:

  • New business increment opportunities
  • Customer categories & sectors
  • All key stakeholders

Own & manage retention, incremental growth, cross selling and profitability targets of your customer portfolio
Manage the tender process and advise on rate book pricing for this customer base
Report systematically and knowledgably on performance against all these key targets


Customer Management :

  • A key requirement is to build strong working relationships with key stakeholders within your portfolio. This ranges from business executive level to procurement managers to daily fleet contacts
  • Have a schedule of planned customer reviews for your database that forms part of your strategic account management.
  • Consider & identify customers that should be included in any customer events/entertainment opportunities

Operational:

  • Ensure you have credit limits and AML requirements in place for your customers to ensure smooth operation of our services. This requires the ability to consider creditworthiness of customers and completion of a credit application
  • Work effectively with other functions within the business to ensure an exceptional customer experience while also educating customers how to engage with support functions to receive optimum service
  • Overview our customer satisfaction scores and take responsibility and ownership of any customer complaints / issues from your portfolio (outside customer care)
  • Ensure that all documentation & information requirements from customers is both completed and collected accurately (right first time) from customers prior to hand over to operations. Also ensure that you adhere to all agreed procedures
  • Keep the CRM system (Salesforce) for customer fully up to date on an on-going and timely basis

Experience/Requirements:

  • A minimum of 3 years’ experience in senior corporate account management
  • Excellent relationship management and consultative selling skills
  • Experience in selling financial leasing products a benefit
  • An understanding of formal procurement / tender processes, and experience in proposal / tender writing
  • Excellent communication and presentation skills, with an ability to adapt your style to suit the situation
  • Proven ability to deliver to deadlines and monthly targets
  • Self-motivated, energetic and driven
  • Organised and well structured
  • Ambitious and looking for progression
  • Interested in keeping fully up to date with industry developments, market intelligence and the evolution of the fleet industry to enable you to add real value to customer discussions
  • Strong IT literacy and strong proficiency in Microsoft Office packages
  • Full Clean Driving license

Remuneration Package:

€40,000 - €50,000 plus excellent benefits package
For further information on this Account Manager role, please contact Emma Anglim on 015927851 or E-mail [email protected] or apply via the link
To view all live jobs with Brightwater and market insights, please visit our website; www.brightwater.ie