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Customer Operations Specialist

Ref: 75834

  • 28,000-35,000
  • 04 Oct 2021
  • Dublin (South)
  • Permanent

Customer Operations Specialist

About the Company

My client, industry leaders in fleet management, are currently looking for a Customer Operations Specialist for join their busy and expanding team

About the Position

This team is responsible for the fulfilment of their vehicle selection and delivery process across our full customer base, from initial tender process to vehicle quoting, orders, delivery, customer set up and implementation process.

Key Responsibilities

  • Develop a deep understanding of the range of services, products, systems & processes in ALD to enable you fulfil your role in this combined operations team that includes quoting, renewals, orders, deliveries, contract implementation & existing and new business tenders
  • Management of the new-vehicle renewals process, liaising with drivers from quotation to delivery stage
  • Actively assist in implementing new processes as we look to combine some of our operations support functions to support our evolving business model
  • Ensure all current processes and procedures are followed to adhere to business controls
  • Ensuring all necessary documentation and contracts are in order and filed correctly
  • Preparation of quotations for new vehicle purchases and leases
  • Ensuring all work requests are completed on time, and in line with service level agreements
  • Assisting with the tender qualification process for new opportunities
  • Contributing to new projects and processes to assist in making the department more efficient and effective
  • Updating and maintaining client information and data promptly and accurately
  • Working closely with other internal teams to ensure business and customer objectives are met

Experience/Requirements

  • Experience in team leadership with the ability to demonstrate and deliver competencies befitting of a team leader
  • Energetic self-starter, team-oriented, with strong interpersonal skills and leadership skills, as well as the enthusiasm to learn and diversify across multiple business functions
  • Strong analytical skills to accurately quote products and develop reports
  • Proficiency in mathematics is essential, preferably financial, with previous experience in the calculation of finance lease desirable
  • Excellent project management, time management, decision making and analytical skills
  • Strong organisational, presentation, and communication skills (both verbal and written)
  • Excellent work ethic and ability to work to deadlines and/or under pressure.

Remuneration Package

€28,000 - €35,000 plus excellent benefits pacakge
For further information on this Customer Operation Specialist role, please contact Emma Anglim on 015927851 or E-mail [email protected] or apply via the link
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