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Customer Service Advisor

Ref: 75834

  • 28,000-35,000
  • 14 Nov 2021
  • Dublin (South)
  • Permanent

Customer Service Advisor

About the Company

My client, industry leaders in fleet management, are currently looking for a Customer Service Advisor to join their busy and expanding team

About the Position

This team is responsible for providing excellent customer service to our clients. For this role candidates must be driven, self starters with excellent communication skills

Key Responsibilities

  • • Candidate must be able to manage a high volume of inbound and outbound calls whilst promoting and maintaining a high level of customer service
    • Handle customer and supplier inquiries both telephonically and by email as per agreed performance levels
    • Ensure that the department KPI’s are adhered to with response time to phone calls, e-mails and scheduled vehicle maintenance
    • Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters
    • Maintain a high level of detail and keep the database and any relevant record up to date
    • Respond and resolve issues quickly and efficiently, meeting our customers’ needs at all times
    • Assist the team to deliver on company objectives and fleet requirements
    • Responsible for escalating all queries outside the service levels to the Supervisor
    • Maintain excellent working relationships with internal departments and external contacts
    • To work in partnership with your Manager and colleagues to deliver the highest level of customer service to all customers

Experience/Requirements

  • Two years previous customer service or call centre experience
  • • Interest/knowledge of the motor industry or maintenance control experience
    • Administrative and computer skills, with high standard of accuracy
    • Ability to work under pressure in a high volume and demanding environment
    • Ability to meet deadlines and quick query resolution
    • Ability to work and contribute within a team environment
    • Professional, courteous, calm and efficient
    • Self-motivated, positive individual with drive, enthusiasm and commitment
    • Strong interpersonal skills with a problem-solving ability

Remuneration Package

€28,000 - €35,000 plus excellent benefits pacakge
For further information on this Customer Service Advisor role, please contact Emma Anglim on 015927851 or E-mail [email protected] or apply via the link
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