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Customer Service Executive

Ref: 76127

  • 35,000-40,000
  • 25 Nov 2021
  • Dublin (Central)
  • Permanent

Customer Service Executive

About the Company

My client is a national organisation that administers the performing right in copyright music in Ireland on behalf of its members and on behalf of the songwriters, composers and music publishers of the international overseas societies that are affiliated to it

About the Position

This is an initial one year fixed term contract likely to be extended.
The purpose of the position is to contribute to the provision of an efficient distribution and membership service by administering various systems relating to the collection of performance data and the distribution of royalties and resulting member services for those performances

Key Responsibilities

Principal Accountabilities

  • High level member account management
  • Maintain relationships with members to ensure prompt and efficient resolution of queries and assist in the delivery of required services.
  • Collecting and preparing information for distributing royalties e.g. major live events, tours, classical concerts, radio logs, TV logs, Cue-Sheets etc.
  • Maintaining information to ensure accuracy of distributions e.g. member info, works information, performer information, venue details etc.
  • Dealing with distribution and general queries from affiliate societies.  Ensuring that mistakes are rectified, and solutions are put in place to avoid repetition of the error.
  • Importing and parsing data (e.g. gig list, set lists etc.)
  • Matching music titles against repertoire databases.
  • Meeting Quarterly and monthly distribution deadlines
  • Provide training and guidance to Distribution and Member Services Executives
  • Quality checking  distributions
  • Undertaking such other duties as may be assigned by management from time to time
  • Management of CRM system for member queries.
  • Meeting KPI’s for member query resolutions.

Experience/Requirements

  • Applicants should have strong organisational abilities and possess keen attention to detail.
  • Previous experience with a CRM system at a supervisor Level, special emphasis on reporting and KPI adherence.
  • The holder is also required to have excellent communication skills.
  • Familiarity with all elements of Microsoft Office is required.
  • A good knowledge of Excel is a distinct advantage.
  • Holders should be able to work as a team as well as working on their own initiative.
  • Previous Experience supervising a team.
  • Previous Experience in a customer Service/Success Role.
  • A Good General knowledge of music is desirable.

 

Remuneration Package

€35,000 - €40,000
Contact

For more information on this or other Business Support roles call Michelle on 01-5927865 or email me or click the apply button below.

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