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They are a specialist mortgage servicer managing 18,000 mortgage accounts. They have a strong work ethic that is target based and take a best practice approach to all areas of their business ensuring that everything they do meets the expectations of all their stakeholders and especially their customers. They are authorised as a retail credit firm by the Central Bank of Ireland and have a strong compliance culture, with all relevant codes of conduct embedded across the business.
About the Position
The Senior Specialist & Team Leader is responsible for assisting the Customer Services Manager in managing all specialist CPC issues specifically the areas of complaints, MARP Appeals, Issues & Errors and FSPO complaint management. The role also includes the management of a small team of specialists in those areas.
He/she also plays a lead role in managing and driving relevant compliance and regulatory requirements within the Team.
CPC Specialist Operations
€60,000.00 - €70,000.00 (DOE)
Attractive bonus structure and benefits also apply
For more information on this or other Business Support roles call Michelle on 01-5927865 or email me or click the apply button below.