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QA Manager - AML/Compliance

Ref: 76669

  • 60,000-70,000
  • 03 Mar 2022
  • Dublin (Central)
  • Permanent

Operational QA Manager - AML

About the Company

Join a Fintech who are really making waves in the current climate and have expanded greatly in the last 12 months. This company is on an upward trajectory with no sign of it slowing down and  are specialists in international payments, AI, automated payment workflows and FX. Exciting growth and expansion plans so ideal time to join. 

About the Position

Oversight of all operational teams in regard to call/case quality, response times & SLAs, adherence to policy & procedures and compliance/regulatory requirements. Financial Crime/AML background required. 

Key Responsibilities

  • Perform quality control over analysts work using results to identify common error trends and knowledge gaps and provide coaching & training for members to improve quality of work
  • Perform data and trend analysis in terms of analyst quality, standard of manager reviews and audits and cross site performance; providing recommendations and process improvements to enhance key operating procedures
  • Support employee onboarding through analysis of new hire's work, identification of additional training needs and provide recommendations to improve new hire training
  • Oversight of escalations and complaint management including public reviews to include reporting on monthly on complaints, trends etc
  • Ensure quality related KPIs/SLAs set by business are met and adhered to
  • Support the business to be compliant with AML policies and procedures and regulations.
  • Support the review, maintenance and creation of internal operating procedures, templates and knowledge base, challenging and refining current processes and identifying process improvements  
  • Provide subject matter expertise and training to analysts, business and other internal departments as required
  • Provide support for audits, both internal and external
  • Oversight of call handling standards and maintenance of call library for use in training and coaching across operations
  • Perform analysis on operational alerts e.g. transaction monitoring alerts, P&S matches providing recommendations to reduce immaterial alerts
  • Escalate suspicious activity to Compliance department for further investigation.


  • 5 years in financial services industry (financial crime/transaction monitoring/KYC experience essential). 
  • Strong understanding of EU AML regulations
  • 2 years experience in a quality analyst role - call/case monitoring and assessment experience essential
  • Demonstrated ability to lead and embed culture of quality and adherence that align with SLAs and expected internal standards

Remuneration Package

Perm role, salary €65 - €70k. 

For more information on this role or any other roles within the Compliance and Risk space, reach out to Louise Morrissey in Brightwater on 015927885 or email me. Alternatively please apply via the link below.

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