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Customer Service Administrator

Ref: 77118

  • 14/Per Hour
  • 12 May 2022
  • Dublin (Central)
  • Temporary

Customer Service Administrator

About the Position

Our client, a leading tourism tour operator based in Dublin city centre are now looking to recruit for a customer service administrator for their team. This role requires an immediate start and is ideal for a candidate who has experience in the tourism or hotel industry

Key Responsibilities

  • Responsible for the accurate preparation of all files
  • Sending paper files to the relevant hotel or guide in a timely manner
  • Sending hotel allocation messages as required through the system
  • Sending hotel and visit cancellation messages as required through the system
  • Working in conjunction with reservations departments, hotels and suppliers on late bookings, no shows, go shows, etc.
  • Sending client cancellation notification and confirming hotel space for late bookings through the system
  • Collating returned guide files and distributing to relevant teams as required
  • Ensuring that an accurate record of all correspondence is kept for audit purposes (late bookings, cancellations, etc.).
  • Update and reduction of passengers numbers to certain visits that otherwise will charge penalties if not actioned. 
  • As directed, cancel hotels, evening functions, visitor attractions and all other suppliers in writing ensuring accurate records of same are kept on file.  Always being mindful of contractual agreement with supplier.

Experience/Requirements

  • Two years administration experience ideally in the tourism or hotel industry
  • High level of application
  • Good administrative skills, computer literate (Excel, Teams and Word).
  • Multi tasking and attention to detail are a prerequisite for the position
  • Ability to work on own initiative (self motivator)
  • Strong interpersonal skills & telephone skills
  • Fluent verbal and written English a prerequisite for the position.
  • Reliability
  • Good time-keeper
  • Flexible attitude

Remuneration Package

€28,000
Contact

For further information on this Customer Service Administration role or other business support roles, please contact Emma Anglim on 015927851 or E-mail me or apply via the link

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