Administrator
About the Company
Our client based in Dublin 9 are looking to recruit a administrator for their busiest department.
About the Position
This role will be a long term contract with a view to permanency. The successful candidate will have over 3 years administration and customer service experience, coupled with experience in a complex or large-scale organisation. This role will be hybrid.
Key Responsibilities
• Provision of Customer Service Support to all inquiries including answering queries from staff, students, prospective students, and parents. Such queries are dealt with through face-to-face contact at the Registry Information Reception Areas, by Telephone, E-mail, and Letters.
• Administrative work including inputting, retrieval, and validation of student information.
• Schedule all student interviews
• Responding to administrative requests from students e.g., producing letters, confirming registration status, issuing transcripts.
• Assisting with the provision of self-administered services for students
• Checking of documentation submitted by students and liaising with Board and research supervisors about relevant documentation.
• Checking and collating documentation for Graduate Studies Research Board, notification of Board decisions and following up on queries with students and research supervisors.
• Checking and processing of research external examiner expense claims.
• Making and receiving telephone calls, distribution of departmental post, booking rooms, organising meetings, and taking minutes at meetings.
• Providing administrative support to the E-Vetting process, University room booking function, Faculty Awards Board and Progression and Award Board Meetings.
Experience/Requirements
Candidates must have a Leaving Cert qualification plus 3 years relevant experience.
In addition, the ideal candidates will have:
- Experience in customer service
- Excellent administrative skills
- Excellent IT Skills, experience working with large databases would be an advantage
- Good organisational skills with an ability to manage large volume
- Flexibility in approach to workload
- The ability to multitask in a busy environment
- The ability to take responsibility for one’s own workload
- An interest in learning new processes and systems
Remuneration Package
€28,000 - €35,000
Contact
For further information on this Customer Service Administration role or other business support roles, please contact Emma Anglim on 015927851 or E-mail me or apply via the link
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