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Ref: 77381

  • 28,000-35,000
  • 23 Jun 2022
  • Dublin (North)
  • Fixed Term


About the Company

Our client based in Dublin 9 are looking to recruit a administrator for their busiest department.

About the Position

This role will be a long term contract with a view to permanency. The successful candidate will have over 3 years administration and customer service experience, coupled with experience in a complex or large-scale organisation. This role will be hybrid.

Key Responsibilities

•    Provision of Customer Service Support to all inquiries including answering queries from staff, students, prospective students, and parents. Such queries are dealt with through face-to-face contact at the Registry Information Reception Areas, by Telephone, E-mail, and Letters. 
•    Administrative work including inputting, retrieval, and validation of student information.
•    Schedule all student interviews
•    Responding to administrative requests from students e.g., producing letters, confirming registration status, issuing transcripts.
•    Assisting with the provision of self-administered services for students
•    Checking of documentation submitted by students and liaising with Board and research supervisors about relevant documentation.
•    Checking and collating documentation for Graduate Studies Research Board, notification of Board decisions and following up on queries with students and research supervisors.
•    Checking and processing of research external examiner expense claims.
•    Making and receiving telephone calls, distribution of departmental post, booking rooms, organising meetings, and taking minutes at meetings.
•    Providing administrative support to the E-Vetting process, University room booking function, Faculty Awards Board and Progression and Award Board Meetings.


Candidates must have a Leaving Cert qualification plus 3 years relevant experience.

In addition, the ideal candidates will have:

  • Experience in customer service
  • Excellent administrative skills
  • Excellent IT Skills, experience working with large databases would be an advantage
  • Good organisational skills with an ability to manage large volume
  • Flexibility in approach to workload
  • The ability to multitask in a busy environment
  • The ability to take responsibility for one’s own workload
  • An interest in learning new processes and systems

Remuneration Package

€28,000 - €35,000

For further information on this Customer Service Administration role or other business support roles, please contact Emma Anglim on 015927851 or E-mail me or apply via the link

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