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Level 1 Helpdesk

Ref: 77468

  • 30,000-33,000
  • 06 Jul 2022
  • Dublin (Central)
  • Permanent

Level 1 Helpdesk


About the Company


Our client is a leading and well-known financial services company based in Dublin City Centre who have been growing consistently and recognized as a great place to work.


About the Position

An opportunity has opened to join the Information Systems department as a Level 1 IT Support on a permanent basis. The purpose of the role is to provide a high level of IT support (software & hardware) to all staff in head office and remote offices. This role may suit a recent IT graduate or alternatively someone with some level 1 IT support experience.

This is a hybrid role with some work from home.

Key Responsibilities

  • Telephone support
  • 1st level Desktop remote/desk-side trouble-shooting
  • Microsoft Windows 10 & Office 365 skills essential
  • Ensure relevant documentation is maintained and procedures followed
  • 100% of all calls are closed within SLA times
  • Professional approachable manner.
  • Proactive at all times
  • Liaising with third party vendors
  • Ensure that pipeline of IT tickets are managed in a timely manner.
  • Comply with the Risk and Compliance frameworks, policies and procedures associated with the role


  • Ideally 1 year  experience in a Service Desk role in a Windows environment.
  • Practical experience providing support for Microsoft Windows 10 Desktop’s and Office 365 in an Active Directory environment.
  • Microsoft Windows 10 skillset
  • Printing environment
  • Telephony & UC services
  • Desktop and Server Windows Operating Systems
  • Microsoft Exchange and Office 365
  • A good aptitude for relevant technologies
  • Excellent troubleshooting skills
  • Good interpersonal & communication skills to provide support in a professional manner
  • Be able to work on own initiative & demonstrate proactive ownership of tasks and issues with a defined SLA
  • Self-motivated with good judgement, organisational and time management skills
  • An ability to follow established processes & procedures and define new ones when appropriate
  • Attention to detail
  • Good team working capability
  • Dedicated and flexible work attitude


Remuneration Package


Salary is negotiable depending on experience and they offer an attractive benefits package.




Please contact Derek Smyth on 01 5927861 or email or simply click the apply button.

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