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Service Contracts Co-Ordinator

Ref: 77508

  • 40,000-45,000
  • 12 Jul 2022
  • Dublin (West)
  • Permanent

Service Contracts Co-Ordinator 

About the Company

Our client is a family owned and operated business. It is Ireland’s largest supplier of plant machinery and equipment. They represent the complete range of Volvo Construction Equipment both Heavy and Compact.

About the Position

The successful candidate will collaborate with Service and Sales personnel and record all leads and requests for any service contract quotations / opportunities for all our company products

Key Responsibilities

  • Manage and maintain QSS (A VOLVO CE - Service Contract Quotation tool)
  • Create maintenance/service plans in QSS for all products and document costs on company templates provided
  • Set up signed contracts in our Dealer Management System (Microsoft Navision) and ensure that all terms and renewal dates are accurate
  • Take responsibility for the Activation and De-Activation of Caretrack/Sentrack our Equipment Monitoring Systems
  • Generate reports from the monitoring systems and all other administrative work related to connected fleet services 
  • Follow up on Service Contract Condition reports from our technicians and generate sales quotations for any additional repairs and requests outside of standard contract conditions
  • Respond to all customer queries related to connected services in conjunction with Product specialists and relevant service personnel
  • Produce Monthly reports and KPIs related to all products which have a service arrangement in place –for example - Service due reports/Renewal dates/machine population penetration


  • Experience with Lease/Contracts for heavy machinery
  • Experience dealing with multiple stakeholders
  • Familiar with negotiating contracts
  • Technical Administrative background preferred
  • IT Skills preferred exposure to a dealer management system
  • Fleet management system and comfortable with Excel

Remuneration Package

Very competitive salary
Free onsite parking
Flexible working model
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