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Senior Business Analyst

Ref: 77587

  • 50,000-75,000
  • 26 Jul 2022
  • Dublin (North)
  • Permanent

Our client is currently in the process of implementing a cloud-based Student Information System (SIS) to support their objectives as a globally engaged university.  The SIS Programme has a key role to play in the achievement of the University strategic goals, leveraging the affordances of digital technology and systems integration to enhance the experience of both students and staff, and facilitate operational excellence.  The Academic Systems unit will assume responsibility for the solution that is currently being implemented and is actively contributing, together with other key stakeholders, to the SIS Programme, which is a significant change programme for the University. 

Overview of the Role

Working as part of a team, the Analyst will be responsible for the maintenance and enhancement of the core University business solutions that lie within the remit of Academic Systems - currently, the student information system, the student application portal and the lecture timetabling and room booking system.  The Analyst will be expected to acquire in-depth knowledge of the core business solutions that the unit supports.  Liaising closely with relevant IT colleagues and business units, s/he will be responsible for the provision of tier 2 end user and application support, for the specification and implementation of business solutions changes and upgrades and associated process improvements and will support the introduction of new or replacement business solutions, if/as needed.   

Duties and responsibilities

Reporting to the Head of Academic Systems, the Analyst will:

  • Possess or acquire expert knowledge of the business solution(s) for which Academic Systems is responsible, their role within / relationship with the University’s enterprise architecture, as well as the processes they support
  • Provide comprehensive second level support in respect of relevant business solutions, working closely with users and ISS colleagues and vendors to resolve issues that arise
  • Identify, articulate and implement opportunities for business integration, business process automation, increased efficiency and innovation, liaising with IT colleagues and providing advice and support to relevant business units in relation to same
  • Liaise closely with ISS colleagues and/or vendors, as well as with all relevant stakeholders (business solutions owners and users) to continually improve business processes and optimise the use of business solutions 
  • Develop and maintain quality procedures and related documentation
  • Keep abreast of technical and industry developments, evolving practice and best practice in relation to business solutions of relevance to Higher Education
  • Assume responsibility for the gathering and documentation of business requirements, the review and approval of technical specifications in conjunction with IT colleagues, the development of test scripts, and the provision of training
  • Contribute to and, where appropriate, manage project teams to enhance, upgrade or otherwise modify core University business solutions and related processes within specified timeframes and to budget, assuming responsibility for the development, monitoring and adjustment of related project plans
  • Represent the unit and/or University in relevant external fora, as directed by the Academic Secretary, Head of Academic Systems or nominee
  • Any other duty which may be assigned from time to time by the Academic Secretary, Head of Academic Systems or nominee

Qualifications and Experience

Essential

  • A primary degree, preferably in Information Technology, Computer Science or other relevant field
  • Minimum of two years’ relevant work experience, which should include experience in the provision of end user and application support and/or in the specification, procurement, and implementation of business solutions in a complex operating environment
  • A demonstrated aptitude for process and solution evaluation, and configuration
  • An appreciation of information technologies, in particular, the following: relational databases, internet technologies, workflow, process redesign, software development tools and technologies and systems' integration techniques.
  • An understanding of the software development lifecycle, and an appreciation of enterprise architecture
  • The ability to lead and manage project teams, the membership of which is drawn from across the University community
  • The ability to work independently, to exercise judgement and to challenge positively while working collaboratively with a variety of stakeholders
  • Strong interpersonal and communications skills (written and oral).

Desirable

The ideal candidate will possess some or all of the following:

  • ITIL certification
  • SQL and SQL Server capability and/or certification
  • Knowledge of and/or certification in programming languages such as Java, PHP etc.
  • Experience in the use of and/or certification in project management and/or process improvement methodologies such as Prince2, Six Sigma, Lean or Agile

Contact

For a confidential and discreet conversation to understand more about this Technology job, please contact John Howe on +353 1 592 7868 or email