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Customer Care Specialist

Ref: 77626

  • 30,000-35,000
  • 04 Aug 2022
  • Dublin (West)
  • Permanent

Customer Care Specialist - French 

About the Company

They are a leading Irish Global Manufacturer expertise and their offerings include the customisation and production of ingredients, flavours and technologies across the food, beverage, and pharmaceutical industry

About the Position

The Customer Care Specialist acts as the key contact between the customer and the company and will always be responsive to customer’s requirements, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience. 

Key Responsibilities

  • Maintain professional, timely and effective communication with customers
  • Responsible for all aspects of account administration, account queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
  • Develop and maintain strong relationships with all customers by effectively managing customer accounts
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
  • Support the gathering of information to assist the implementation of improvements
  • Remain fully flexible to meet business requirements and demands

Experience/Requirements

  • A minimum of 2 years' experience in a Customer Service position
  • Fluency in French - preferably native speaker
  • Excellent communication and interpersonal skills
  • The ability to integrate and work effectively with others in a changing environment
  • High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
  • A team player
  • A strong desire for continuous learning and a desire to grow professionally
  • Third level qualification

Remuneration Package

€30,000 - €35,000 plus excellent benefits
Contact
For more information on this or other Business Support roles call Celia on 01-5927884 or click the apply button below.
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