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Level 2 IT Support

Ref: 77792

  • 30,000-42,000
  • 18 Sep 2022
  • Dublin (Central)
  • Permanent

Job Title

Level 2 IT Support

About the Company

Our cleint is a vibrant University, that are looking to recruit a Second level IT Support Specialist on a full time and permanent basis.

About the Position

Reporting to the IT Operations Manager, you will provide dedicated first and second level assistance to users of computing facilities and services across multiple college campuses. The Service Delivery area provides individual advice, remote and desk side service assistance, computer laboratory management and maintenance as well as phone and email assistance . Working with the other areas within ISS, the Service Desk works to ensure the successful implementation of new technologies, as they become available. The role is full of learning opportunities where no two days will be the same and the person will be exposed to a broad range of enterprise level ICT technologies. The pursuit of relevant professional training and academic qualification will be supported.

Key Responsibilities

  • The provision of a high quality, professional ICT support services to the college community
  • Proactively contributing to the on-going development of a quality customer service ethos within the immediate team and within the department
  • Ensuring, on a day to day basis, that the individual computing requirements of Students, Staff, the Research Community and within the Campus Companies are met
  • Delivery of the required customer support and service in accordance with the established standards and procedures with the area
  • Ensuring that all communications and interactions with ICT service customers are to the highest professional standards possible
  • Research trends and developments in technology and work with colleagues within ISS to implement this technology to benefit the University community
  • Liaising with external providers as required.



  • Applicants should have a Primary Degree (or equivalent) in Information Technology, Computer Science or other relevant field.
  • Additional experience or professional qualifications would be advantageous
  • An excellent technical aptitude
  • An ability to acquire skills in a broad range of technologies
  • Flexibility and the ability to anticipate and provide solutions as required
  • Excellent analytical skills and problem solving abilities
  • Strong appreciation of the importance of a quality, professional customer service
  • Ability to prioritise and time-manage effectively and successfully work on own initiative
  • Ability to work well within a professional, multi-disciplined ICT team and contribute to the continual enhancement of the services delivered by the team
  • Excellent communication and interpersonal skills

Remuneration Package

The salary for the role is between the range of €30,000 and €42,000 dependent on experience.


For more information, on this role or other similar IT roles please contact Sarah Mac Nulty on ph:015927876, email me or click on the Apply button below!

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