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Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
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Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
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Investigates and corrects errors in client accounts.
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Conducts independent analysis and policy interpretation.
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Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
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Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
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Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
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Accurately opens and updates accounts or company records.
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Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
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Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
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May review and check work of other Client Processing Support staff and help resolve escalated issues.
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No direct reports. Provides guidance to less experienced Client Processing Support staff, as needed.
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Responsible for the quality and completion of own work.