Job Title

Senior Business Analyst

About the Company

My client, one of Ireland’s leading educational institutions, is currently in the process of their strategic goals, to leverage the affordances of digital technology and systems integration to enhance the experience of both students and staff, and facilitate operational excellence. 

Based on these objectives, they would now like to appoint a Senior Business Analyst to support the configuration and implementation of application upgrades.

About the Position

Key Responsibilities

• Possess or acquire expert knowledge of the applications for which the Unit is responsible, their role within / relationship with the University’s enterprise architecture and the business processes they support
• Provide comprehensive, tier 2 support in respect of the applications for which the Unit is responsible, working closely with relevant ISS and business unit colleagues to resolve issues that arise
• Lead project teams comprising multiple stakeholders drawn from units across the University to introduce, enhance, upgrade or otherwise modify applications and related processes within specified timeframes and to budget, assuming responsibility for the development, monitoring and adjustment of related project plans
• Advise and support senior colleagues in the consideration and/or prioritization of future and on-going applications development, informing and contributing directly to decision-making that may impact the University as a whole, ensuring that the applications for which the Unit is responsible continue to meet the needs of the University
• Assume responsibility for the gathering and documentation of business requirements, the development and approval of specifications, the development of test scripts and, where relevant, the co-ordination of training
• Assume responsibility for the management of relevant licensing and/or other contractual arrangements, liaising with vendors, the Finance Office and ISS colleagues, as appropriate
• Identify, articulate and implement opportunities for business integration, business process automation, increased efficiency and innovation, liaising with and providing advice and support to relevant stakeholders in relation to same
• Liaise closely with ISS colleagues and/or vendors, as well as with all relevant stakeholders (owners and users) to continually optimize applications’ use and improve business processes 
• Develop and maintain quality procedures and related documentation
• Monitor technical and industry developments, evolving practice and best practice (nationally and internationally) in relation to IT applications, in particular those of relevance to Higher Education, ensuring that the work of the Academic Systems Unit, and related units, are informed by same

Experience/Requirements

• A minimum of five years’ relevant work experience as a business analyst, which should include the provision of comprehensive end-user and application support and service management support, as well as experience in the provision of specification, procurement, and implementation of IT applications, preferably in Higher Education or other complex business environment
• A primary degree, preferably in Information Technology, Computer Science or other relevant field
• The ability to lead and motivate colleagues, to exercise influence and judgement, and to challenge positively while working with a variety of stakeholders to effect continuous improvement
• A proven track record in the management and delivery of complex projects / IT implementation.

Desirable

• Direct experience of the implementation of ITIL or other ITSM, and associated certification in same
• Experience in the use of and/or certification in project management and/or process improvement methodologies such as Prince2, Six Sigma, Lean or Agile would be advantageous. 

In addition, the successful applicant will possess:

• A demonstrable aptitude for process and solution evaluation
• A clear appreciation of information technologies, in particular, the following: relational databases, internet technologies, workflow, software development tools and technologies, and systems' integration techniques
• An understanding of the software development lifecycle, and an appreciation of enterprise architecture
• An understanding of academic or other complex administrative processes and related supporting technology
• Excellent interpersonal and communications skills (written and oral).

Remuneration Package

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