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Customer Service Manager

Ref: 78559

  • Negotiable depending on experience
  • 12 Jan 2023
  • Dublin (North)
  • Permanent

Customer Service Manager

About the Company

Our client is the world’s largest label manufacturer, who has won multiple awards worldwide for their sustainability. They are based in a state-of-the-art production facility in North Dublin. They are currently recruiting for an experienced Customer Service Manager to join their team.

About the Position

A Customer Service Manager by nature will be responsible for providing outstanding customer service by leading and motivating their team and developing loyalty to increase customer satisfaction. You will lead a team of professionals and be a part of a dynamic management team.

Key Responsibilities

The successful candidate will ensure that the Customer Service Team:

•         Manage customers within the Irish & UK Customer Database.
•         Arrange customer estimates promptly. 
•         Process orders on a CERM MIS System.
•         Be competent in Word, Excel, Outlook, PowerPoint.
•         Track orders and monitor through to dispatch.
•         Deal with all customer queries in a professional manner.
•         Visit Key customers for strategic planning meetings, etc.
•         Provide KPI reports to key customers
•         Manage a number of Key Accounts 

Experience/Requirements

Previous experience as a Customer Service Manager or Team Leader in the pharmaceutical / hospital / healthcare or anything related. A background in the print industry is preferable but not essential. Great communication skills and good knowledge of Microsoft Office.

Remuneration Package

Salary for this role is at the 55k range. Can be discussed depending on experience. This role comes with pension and added benefits after a 6 month probation. 
Contact
For more information on this position or other Business Support roles, please contact Paula Smaga on 01-5927869 or hit the apply button below to send your cv. Alternatively, contact her directly via email;

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