Customer Service Administrator

About the Position

Key Responsibilities

• Delivering a professional, efficient and timely standard of customer service
• Processing customer orders into the order processing system in an accurate manner
• Phone management, dealing with orders, customer enquiries, invoice questions, and customer complaints
• Developing relationships and building rapport with our customers to ensure customer satisfaction
• Providing customers with key product and service information
• Providing support and assistance to our team of Sales Representatives
• Fulfilling marketing and promotional mailings

Experience/Requirements

• Delivering a professional, efficient and timely standard of customer service
• Processing customer orders into the order processing system in an accurate manner
• Phone management, dealing with orders, customer enquiries, invoice questions, and customer complaints
• Developing relationships and building rapport with our customers to ensure customer satisfaction
• Providing customers with key product and service information
• Providing support and assistance to our team of Sales Representatives
• Fulfilling marketing and promotional mailings

Remuneration Package

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