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Pension Claims Administrator

Ref: 78942

  • 40,000-45,000
  • 10 Mar 2023
  • Dublin (Central)
  • Permanent

Pension Claims Administrator 

My client one of Irelands leading insurance companies is looking for an experienced Pension Claims Administrator to work in their Pension Claims Team. 

About the Position
Meeting customer demands is a key part of this role. The role offers you the ability to expand your knowledge base and create future opportunities within Corporate Life & Pensions.

Key Responsibilities

As a Claims Administrator your main responsibilities will include, but not necessarily be limited to, the following:
•    To support the development and routine operation of a high performing team, which operates on the basis of self-organisation and that demonstrates alignment to the operating principles
•    Processing Pension Retirement Claims for a number of products including Defined Contribution Occupation Pension Schemes, Buy Out Bonds & AVCs. This will involve ensuring that requests are processed in accordance with the Product and legislative requirements
•    Conduct interactions with our customers - with empathy, listening to and understanding their needs
•    Dealing with broker and customer phone call and email queries
•    Complaints handling
•    Keeping abreast of legislative and industry changes and incorporating these into Company practice



•    Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements. 
•    Minimum 3 years’ experience working with Pension Claims or a similar environment, including good working knowledge of Defined Contribution Occupation Pension Schemes, Buy Out Bonds & AVCs
•    Knowledge of Revenue legislation regarding Pension Claims 
•    Experience in the authorisation of retirement claims an advantage – including checking of work to ensure that calculations & requests are processed in accordance with the Product and legislative requirement
•    Good working knowledge of Microsoft Word, Excel 
•    Previous administration experience essential
•    Working knowledge of LIFE/400 an advantage
•    Excellent verbal and written communication skill
•    Be enthusiastic, ambitious, and highly motivated

Remuneration Package

Salary is € 40,000 to € 45,000 plus benefits 
Martina Maher
For more information on this position or other finance roles, please contact Martina Maher on 01-5927886 or hit the apply button below to send your cv. Alternatively, contact her directly via email;

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