Customer Care Advisor - with German 

Fluency in German Required - South Dublin - Hybrid - Shift Work

About the Company

About the Position

Key Responsibilities

• Responsively addressing customer queries related to cover, claims, hospitalisation, and complaints.
• Adhering to departmental service standards, including a 24-hour turnaround for all written communication, such as email responses.
• Efficiently managing daily assigned workload, handling ad hoc assignments, and following up on individual cases.
• Acquiring comprehensive knowledge of the products to provide timely and accurate information to clients.
• Assisting the in-house medical team in coordinating hospital admissions, evacuations, repatriations, and other necessary cases.
• Ensuring outstanding customer service delivery to clients, thereby enhancing customer satisfaction and retention.

Experience/Requirements

• Fluency in English and German languages.
• Previous experience in a customer-focused role, preferably in an administrative capacity.
• Advantageous to have experience working in a call center environment.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proficient in Microsoft Office tools, particularly Excel and Word.
• Flexible availability for rotating shift patterns, including weekends and nights.
• Possession of a valid EU work permit enabling full-time employment throughout the year.

Remuneration Package

• Base salary of €30,000
• 30% pay supplement during unsociable hours (bringing your salary up to €39,000 on average)
• Double pay on bank holidays! 
• Hybrid working model
• Comprehensive Medical & Dental insurance coverage.
• Pension scheme.
• Childcare allowance.
• Transport subsidy.
• Education assistance and other perks!

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