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Customer Care Advisor - German Required

Ref: 79394

  • 30,000-40,000
  • 24 May 2023
  • Dublin (South)
  • Permanent

Customer Care Advisor - with German 

Fluency in German Required - South Dublin - Hybrid - Shift Work

About the Company

Our client is a leading insurance solutions provider located in South Dublin committed to delivering exceptional customer service. We are seeking highly motivated Care Advisors to join their dynamic team of dedicated professionals and embark on an exciting career journey with ample opportunities for growth and development.

About the Position

As a Customer Care Advisor, you will play a pivotal role as the first point of contact for their clients worldwide, including brokers and medical providers. With your excellent communication skills and proficiency in German, you will provide outstanding customer support. Your commitment to delivering high-quality service and driving continuous improvement will ensure that the clients receive the best possible experience.

Key Responsibilities

  • Responsively addressing customer queries related to cover, claims, hospitalisation, and complaints.
  • Adhering to departmental service standards, including a 24-hour turnaround for all written communication, such as email responses.
  • Efficiently managing daily assigned workload, handling ad hoc assignments, and following up on individual cases.
  • Acquiring comprehensive knowledge of the products to provide timely and accurate information to clients.
  • Assisting the in-house medical team in coordinating hospital admissions, evacuations, repatriations, and other necessary cases.
  • Ensuring outstanding customer service delivery to clients, thereby enhancing customer satisfaction and retention.


  • Fluency in English and German languages.
  • Previous experience in a customer-focused role, preferably in an administrative capacity.
  • Advantageous to have experience working in a call center environment.
  • Ability to work effectively in a fast-paced, deadline-driven environment.
  • Proficient in Microsoft Office tools, particularly Excel and Word.
  • Flexible availability for rotating shift patterns, including weekends and nights.
  • Possession of a valid EU work permit enabling full-time employment throughout the year.
*Must be fully flexible to work rotating shift patterns, including nights and weekends.

Remuneration Package

  • Base salary of €30,000
  • 30% pay supplement during unsociable hours (bringing your salary up to €39,000 on average)
  • Double pay on bank holidays! 
  • Hybrid working model
  • Comprehensive Medical & Dental insurance coverage.
  • Pension scheme.
  • Childcare allowance.
  • Transport subsidy.
  • Education assistance and other perks!
For more information on this position or other Business Support roles, please contact Paula Smaga on 01-5927869 or hit the apply button below to send your cv. Alternatively, contact her directly via email;

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