Senior Business Analyst

About the Company
My public sector client is currently in the process of implementing a cloud based System to assist in their objectives as a globally engaged educational institution.
Based on these objectives, they would now like to appoint a Senior Business Analyst to support the configuration and implementation of application upgrades.
Key Responsibilities

• A demonstrable aptitude for process and solution evaluation
• A clear appreciation of information technologies, in particular the following: relational databases, internet technologies, workflow, software development tools and technologies, and systems' integration techniques
• An understanding of the software development lifecycle, and an appreciation of enterprise architecture
• An understanding of academic or other complex administrative processes and related supporting technology 
• Excellent interpersonal and communications skills (written and oral).
• A willingness to continue self-development in both software products and methods.
• An ability to establish and maintain trust with diverse type of stakeholders.
• A persistent outlook to learn from events and from others in the team, to conduct root cause(s) analysis of issues, and to collectively consolidate and continuously improve corporate knowledge.
• A strong attention to detail, minimizing ambiguity in all documentation produced.
• A passion for operational excellence and for providing quality service.
• A strong team and customer orientation, with ability to work under pressure to deadlines and be self-motivated. 
• A sense of initiative, and of perseverance when facing setbacks or multiple intermediary steps to solutions. 
• The ability to take ownership and show leadership for specific systems, while also learning other systems to second or stand-in for other senior business analysts who normally focus on these systems.

• A primary degree, preferably in Information Technology, Computer Science or other relevant field
• A minimum of five years’ relevant work experience as a business analyst, which should include the provision of comprehensive end-user and application support and service management support, as well as experience in the provision of specification, procurement, and implementation of IT applications, preferably in Higher Education or other complex business environment
• The ability to lead and motivate colleagues
• The ability to exercise influence and judgement and to challenge positively while working with a variety of stakeholders to effect continuous improvement
• A proven track record in the management and delivery of complex projects / IT implementation.

• Direct experience of the implementation of ITIL or other ITSM, and associated certification in same
• Experience in the use of and/or certification in project management and/or process improvement methodologies such as Prince2, Six Sigma, Lean or Agile would be advantageous.

• A demonstrable aptitude for process and solution evaluation
• A clear appreciation of information technologies, in particular, the following: relational databases, internet technologies, workflow, software development tools and technologies, and systems' integration techniques
• An understanding of the software development lifecycle, and an appreciation of enterprise architecture
• An understanding of academic or other complex administrative processes and related supporting technology
• Excellent interpersonal and communications skills (written and oral).

Remuneration Package
Very generous salary on offer depending on experience.


Contact
For more information on this role or other IT roles, please contact Sam Laheen on 01-4871183 or hit the apply button below to send your cv. Alternatively, contact him directly via email: