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IT Service Desk Analyst
11 Sep 2023
Salary: €40,000-€48,000, depending on experience
This role will be based onsite in Naas 5 days per week
About the Role:
We are looking for a
Service Desk Analyst
to join our clients' team in Naas. This role requires a motivated self-starter who works best in a team-oriented, collaborative environment. The ideal candidate will
have excellent hardware and software troubleshooting capabilities.
This role will be based in Naas 5 days per week.
What will I be doing?
Provide competent IT support and ensure that issues are dealt with in a prompt and appropriate manner to all levels of the business including the C-Suite.
Experienced with troubleshooting and fixing hardware issues (desktops, laptops, mobile devices, etc.)
Build, configuring and troubleshoot PC and laptop applications and hardware components in line with current processes and procedures.
Setup and Migration of Mobile Devices for end users (iPhones/iPads/Samsung).
Manage all end user devices to ensure they adhere to all agreed security policies.
Document and submit new solutions into ICT knowledgebase.
Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
Setup and troubleshooting on meeting room audio visual equipment (MS Teams).
Responsible for ensuring the ICT standards and Policies are maintained and implemented at site.
Identification of incident trends through a Root Cause Analysis process.
What do I need to be successful?
Our client understands that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.
– Windows Desktop and Laptop PC’s, Wyse Terminals, Printers (office & label), Mobile devices (e.g. iPhones, Android, mobile scanners/guns)
- LAN support, cabling structures, MS Teams.
- Windows 10, Windows 11, iOS, Android.
- Office 365, MECM, remote desktop, patch management, Encryption
– Good understanding of AD, user account, groups, and permissions
Basic network knowledge (LAN, WAN, Switches).
Basic Audio-Visual equipment knowledge.
Able to work without direct supervision and be self-motivated.
Able to work in high pressure conditions.
Willing to travel to other Kerry Locations to support specific events and meetings.
Good Communications skills. Be able to support users from all levels of the business.
We also offer:
25 days annual leave (excluding bank holidays)
Free onsite parking
Free onsite gym
Health Care Cover
Matched pension scheme
Benefits platform offering discounts and cashback on major retailers
For a confidential and discreet conversation to understand more about this Technology role, please contact John Howe on +353 1 592 7868 or email
or connect with him at on www.linkedin.com/in/johnchristopherhowe