IT Service Desk Analyst

Salary: €40,000-€48,000, depending on experience

About the Role:
We are looking for a Service Desk Analyst to join our clients' team in Naas. This role requires a motivated self-starter who works best in a team-oriented, collaborative environment. The ideal candidate will have excellent hardware and software troubleshooting capabilities.

This role will be based in Naas 5 days per week.

What will I be doing?

• Provide competent IT support and ensure that issues are dealt with in a prompt and appropriate manner to all levels of the business including the C-Suite.
• Experienced with troubleshooting and fixing hardware issues (desktops, laptops, mobile devices, etc.)
• Build, configuring and troubleshoot PC and laptop applications and hardware components in line with current processes and procedures.
• Setup and Migration of Mobile Devices for end users (iPhones/iPads/Samsung).
• Manage all end user devices to ensure they adhere to all agreed security policies.
• Document and submit new solutions into ICT knowledgebase.
• Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
• Setup and troubleshooting on meeting room audio visual equipment (MS Teams).
• Responsible for ensuring the ICT standards and Policies are maintained and implemented at site.
• Identification of incident trends through a Root Cause Analysis process.

What do I need to be successful?

These include:

• Hardware – Windows Desktop and Laptop PC’s, Wyse Terminals, Printers (office & label), Mobile devices (e.g. iPhones, Android, mobile scanners/guns)
• Communications - LAN support, cabling structures, MS Teams.
• Operating Systems - Windows 10, Windows 11, iOS, Android.
• Software - Office 365, MECM, remote desktop, patch management, Encryption
• Active Directory – Good understanding of AD, user account, groups, and permissions
• Basic network knowledge (LAN, WAN, Switches).
• Basic Audio-Visual equipment knowledge.
• Able to work without direct supervision and be self-motivated.
• Able to work in high pressure conditions.
• Willing to travel to other Kerry Locations to support specific events and meetings.
• Good Communications skills. Be able to support users from all levels of the business.

We also offer:

• 25 days annual leave (excluding bank holidays)
• Free onsite parking
• Free onsite gym
• Health Care Cover
• Matched pension scheme
• Benefits platform offering discounts and cashback on major retailers