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Senior Customer Operations Administrator ​​​​​​​( French or Italian language)

Ref: 79943

  • 0-40,000
  • 11 Sep 2023
  • Dublin (Central)
  • Permanent
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Senior Customer Operations Administrator
( French or Italian language)

The Senior Customer Operations Administrator is vital in ensuring the smooth and efficient processing of company and UW activities on a daily basis across multiple product lines, adhering to compliance obligations and agreed service standards.

Key Responsibilities

Responding to client requests in a timely and professional manner
•             Triage emails and assigning them to the correct team within agreed SLA
•             Ensure processing of own tasks within agreed SLA
•             Meet personal/client service team targets on call handling SLA
•             Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly
•             Go the extra mile to engage customers
•             Work closely with other departments to help them better understand clients’ needs
•             Ensure adherence to policies and procedures across the various products and business lines.
•             Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner
•             Portray a mind-set of continuous improvement and innovative thinking
•             Bring ideas and improvements to the table and operate a can-do attitude
•             Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, Removal of waste, Customer effort
•             Use initiative for problem solving and identification of improvement measures
•             Identify opportunities to enhance customer experience
•             Support the roll out of strategic projects and initiatives as required          

 

Experience/Requirements

•             At least 2 years relevant experience
•             A strong customer services background dealing with external customers
•             Excellent communication and problem-solving skills 
•             Excellent negotiation skills
•             Excellent English with proficiency in at least a second language (preferably Italian and French)
•             Exceptional written and verbal communications skills with the ability to work across all departments, clients, and business units
 

Remuneration Package

Competitive salary plus full benefits package. 
Permanent position
Office is based in Navan and it will be full time in the office to start with and then hybrid working model once fully trained in
Contact
For more information on this role contact Martina Maher on 01 592 7886 or email me, or click on the apply button below

To view all live jobs with Brightwater and market insights, please visit our website; www.brightwater.ie 
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