Find a Job
184 available
Back to all search results

IT Service Desk

Ref: 80047

  • 30,000-37,000
  • 14 Nov 2023
  • Dublin (Central)
  • Permanent

2nd Level Support Technician

About the Company

Our IT Managed Services Client are recruiting for a 2nd Level Support Technician who will operate from Dublin City Center.  

The role is on a permanent basis requiring at least 2 year’s experience working in technical support. The candidate must be able to work on their own initiative, as part of a team and have the skills to overcome issues relating to unfamiliar scenario’s which may present themselves.

About the role:

The role is challenging and varied requiring someone who is engaging with a can-do attitude. It will entail working for clients remotely & onsite supporting their systems, processes and procedures. Engaging our Service Delivery teams to fulfil client request’s and contribute to service improvement. The role will entail ownership of various processes and procedures, working as part of a team while receiving encouragement to work on your own initiative and become responsible for delivering elements of the service.

Ideal requirements:

Technical Proficiency:

  • End-Point Hardware (Desktop, Laptop, Thin Clients)
  • Operating Systems – MS Windows 10, 11
  • SCCM Administrator (Desirable)
  • Citrix 
  • Office 365

Technical Certification:

  • MS MCP
  • Comptia A+

Customer Service:

  • Customer engagement
  • Customer fulfilment
  • Proactive interaction

Personal Skills:

  • Personality allowing to get on with work colleagues and clients 
  • Good work ethic
  • Can do attitude
  • Ambition and drive
  • Interest in career development


For more information, on this role or other similar IT roles please contact Sarah Mac Nulty on ph:015927876, email me or click on the Apply button below! To view all live jobs with Brightwater and market insights, please visit our website;