Client Services Middle Office Specialist 

My client provides innovative technology and services to help clients build or reshape their operating model. These solutions serve various players in the savings and asset management industry, such as asset managers, asset owners, distributors, wealth managers, and asset servicers. The technology platforms offer adaptable and cutting-edge solutions, allowing clients to focus on their core business.
Looking for someone with a track record of providing great client service in outsourced technology or service solutions in the investment funds or asset management sectors. This is a 9-month fixed-term contract.
Primary Responsibilities:

• Provide daily client support to the Technology International clients ensuring any service issues or queries are resolved ASAP
• Liaise with all internal Business Support teams to ensure all contracted day to day services are provided in line with expectations.
• Participate, manage and co-ordinate regular service calls including service reviews and due diligence requests.
• Produce and monitor agreed KPI’s and MIS
• Manage and support new client requests and new business initiatives including the co-ordination of Change Requests
• Liaise with internal teams globally to ensure internal alignment on services and ensure any new requests from internal teams, regulators or auditors are prioritized accordingly
• Support the review and updating of all agreed SLA’s and Operating Memorandums
• Oversee all general aspects of the service delivery.
• Assist with OTC Cash Collateral and Trade Repository Reporting activities which are currently outsourced to a Third Party
• Provide Support for the Ireland fund onboarding activities, liaising with internal and external stakeholders

• Previous experience in Client Service for an outsourced Technology / Service provider
• Good knowledge of Asset Management and Funds Industry eco-system
• Fluent English
• French speaking not required but an advantage.

Remuneration Package

Contact