IT Support Level 1


About the Company
Our client is a leading and well know international company based in Dublin. They have an immediate requirement for a 1^st level support person for a permanent role with excellent career potential.


They offer strong salary and benefits, flexible working and education support. They have an excellent culture and this is a role with excellent career potential.


About the Position
The Role

• Providing first level technical support
• Create, modify, and maintain user accounts across various systems
• Manage and support file services (NTFS permissions, Shares, AD groups, GPO and reporting on the same)
• Installation and administration of servers, workstations, laptops, and printers.
• Windows 10 and 11, Android and IOS experience
• Installation and administration of MS Office applications (Including Microsoft 365)
• Vulnerability and patch management
• Management of print support and services
• Install, maintain, and support audio-visual equipment and peripheral devices
• Review and maintain logs (various systems/devices)
• Manage and maintain backups and restores

• 2-3 years’+ experience in a similar role in first level helpdesk support

• Excellent communication skills
• Fast learner and good logical thinking
• Good investigative and reporting skills
• Cyber-security experience
• Diploma in related IT courses

• Microsoft Windows (10 / 11) on laptops & desktops, VPN, Active Directory Services, Microsoft Exchange, MS SQL Servers, Web Services, Windows Server Environment
• VMware Horizon desktops with Thin Clients (VMware VDI)
• Infrastructure based on VMware (vSphere, ESX v7)
• Storage (SAN/NAS)
• Veeam backup services
• Networking services and equipment (Cisco)
• Security and remote access services (Sophos UTM)
• Communication services (Phone System PABX, broadband connections)
• ISO 27001/2

Remuneration Package
Strong salary and benefits, flexible working and education support.

Contact
Please contact Derek Smyth on 01 5927861 or email or simply click the apply button.
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