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IT Support Level 1

Ref: 78359

  • Negotiable
  • 18 Jan 2023
  • Dublin (Central)
  • Permanent

IT Support Level 1


About the Company
Our client is a leading and well know international company based in Dublin. They have an immediate requirement for a 1st level support person for a permanent role with excellent career potential.


They offer strong salary and benefits, flexible working and education support. They have an excellent culture and this is a role with excellent career potential.


About the Position
The Role

  • Providing first level technical support
  • Create, modify, and maintain user accounts across various systems
  • Manage and support file services (NTFS permissions, Shares, AD groups, GPO and reporting on the same)
  • Installation and administration of servers, workstations, laptops, and printers.
  • Windows 10 and 11, Android and IOS experience
  • Installation and administration of MS Office applications (Including Microsoft 365)
  • Vulnerability and patch management
  • Management of print support and services
  • Install, maintain, and support audio-visual equipment and peripheral devices
  • Review and maintain logs (various systems/devices)
  • Manage and maintain backups and restores

Experience/Requirements
  • 2-3 years’+ experience in a similar role in first level helpdesk support
  • Excellent communication skills
  • Fast learner and good logical thinking
  • Good investigative and reporting skills
  • Cyber-security experience
  • Diploma in related IT courses

Technical Skills (desirable)
  • Microsoft Windows (10 / 11) on laptops & desktops, VPN, Active Directory Services, Microsoft Exchange, MS SQL Servers, Web Services, Windows Server Environment
  • VMware Horizon desktops with Thin Clients (VMware VDI)
  • Infrastructure based on VMware (vSphere, ESX v7)
  • Storage (SAN/NAS)
  • Veeam backup services
  • Networking services and equipment (Cisco)
  • Security and remote access services (Sophos UTM)
  • Communication services (Phone System PABX, broadband connections)
  • ISO 27001/2


Remuneration Package
Strong salary and benefits, flexible working and education support.

Contact
Please contact Derek Smyth on 01 5927861 or email or simply click the apply button.
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