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Storage Engineer (German)

Ref: 918960

  • €55,000 - €65,000
  • 11 Jan 2019
  • Dublin (South)
  • Perm

Our client, the most innovative and disruptive player in the storage space, currently has a job opening for German speaking storage engineer. You will be supporting and best in class product while working in an innovative technical environment. Company perks include, shares, healthcare, free lunches, paid vacations, informal/tech working environment, computer games room, potential for working internationally (California) and more.

The Job

• Proactively seek to understand customer expectations. • Answer and resolve support cases based on severity level. • Own and track customer issues using our ticket tracking system. • Own all customer facing communications, ensuring the message is concise and professional. • Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing. • Manage multiple projects/support cases simultaneously. • Normally receives little instruction on day-to-day work and assignments.

The Person

• Minimum 5 years of experience in customer-facing, front line technical support work. • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources. • Proven technical troubleshooting skills in a complex multi-platform system vendor environment. • Experience in supporting both hardware and software products. • Ability to triage issues, and escalate them to appropriate engineering groups as necessary. • Intermediate knowledge of technologies such as operating systems (Solaris, Linux, Windows, • VMware), LANs & WANs, and Storage Area Networks. • Knowledge, and ability to troubleshoot Fibre Channel, Ethernet, IP, iSCSI.
If you believe that you, or somebody you know, could be the right Germans speaking storage engineer for this job, don’t hesitate to contact Stephen Waters on 016621000, or click apply.