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Operations Manager

Ref: 919905

  • €50,000 - €60,000
  • 21 Jan 2019
  • Dublin (North)
  • Perm

Reporting to General Manager, as Operations Manager you will build and maintain an effective shift management team which will work in conjunction with the warehouse colleagues to deliver premium service to our customers.

Key Activities:

• Managing the delivery and proactively assisting with the development and implementation of programs which will see the ongoing improvement of all standards • Management of the KPIs and where appropriate implement timely corrective and improvement actions to achieve targets • Ensuring that our approach to ways of working continues to embed and that employee involvement and participation is actively encouraged and recognised • Active participation in relevant cross-functional and logistics network projects • Effective resource projection planning and management • Playing a leadership role in maintaining and building on the Supply Chain engagement framework to create high performing teams, improve employee engagement and participation, drive continuous improvement and a high performing culture • Maintain continuous focus on Employee Welfare with specific emphasis on Health & Safety, HACCP, Hygiene, housekeeping and absenteeism

Key Measures:

• KPI’s including cases per hour, put-away, replenishment's, credits, stock adjustments, scratches, OWR, Indirect % and waste %. • Meeting objectives as set out in budget targets • Ensure cost tracking is in place, including payroll, overtime control, labour costs and overhead costs for the site • Productivity tracking on a daily basis across all warehouse functions and associated coaching and performance improvement plans to deliver these targets. • Agreed shift staffing levels and control of ratio’s including forklift ratio’s, loading ratio’s, pick first time in full etc. • Agreed Service Levels, Customer Advocacy Scores, Perfect Scores, Picking & Loading Accuracy among others. • Colleagues KPI’s including engagement %, absence %, number of team briefs, number of engagement sessions, number of projects delivered.

Essential Qualifications:

A relevant third level qualification e.g. Supply Chain or CI/Lean

Essential Experience:

• At least 5 years senior operational management experience working in a chilled/frozen environment within the area of FMCG logistics/warehousing or manufacturing/production • Excellent people management and engagement skills and the ability to build and maintain relationships with internal and external stakeholders • Possess excellent communication, presentation and reporting skills • Excellent IT skills including MS Office, MS Excel in particular similar warehouse management systems

Essential Skills:

• Self-starter • Excellent written and communication Skills • Thorough approach to work/attention to detail • Excellent Presentation Skills • Strong Leadership skills • Strong commitment to personal learning and development • Strong Team Player

Desirable Skills:

Leadership of change through Continuous Improvement Methodology To apply for this Operations Manager role, click “Apply Now” or for more information, please contact Marc Bentley on 01 662 1000 or email