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Client Services Administrator

Ref: 920246

  • €30,000 - €35,000
  • 26 Nov 2018
  • Meath
  • Perm

Key Responsibilities

• Work within the team structure to take accountability for tasks delegated to you and adherence to procedures and SLA’s relating to New Business and Policy Servicing. • Communicating with Partners, Policy Holders & related parties ensuring the Service Level Agreements (SLA) and interfaces meet required standards. • Manage queries and issue log and ensure accurate information is maintained for oversight and reporting purposes. • Ability to identify issues and escalate same to Team Leader. • Ensuring that all AML and Regulatory requirements are met according to the Central Bank of Ireland. • Monitor the relationships and identify any issues affecting customer satisfaction and report same to management. • Ability to play an active role in a diverse team in a busy environment.

Key Requirements

• Minimum of 1 year related business sector experience preferably in Life or Policy. • Relevant third level qualification desirable. • Excellent communication, analysis, report writing and interpersonal skills. • Be highly organised; used to working efficiently in a regulated environment applying a strong work ethic. • Have experience working in diverse, multicultural teams. • Able to manage, monitor and measure assigned work to deliver a high level of service. • Have the ability to work under pressure and to meet tight deadlines while displaying strong attention to detail. • Experience in Anti Money Laundering, due diligence and Consumer Protection Codes is an advantage. • Knowledge and experience of investment products in an Insurance environment would be an advantage. For more information on this Insurance related job or other related jobs, contact James Reilly on or to apply, click the button below.