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Chief Operating Officer

Ref: 920562

  • Competitive
  • 04 Jan 2019
  • Dublin (Central)
  • Perm

Our client, a global leader within the Payments Industry are moving their business to Dublin. They are currently looking to hire a Chief Operating Officer to oversee their wallet business for the EEA region. Key Accountabilities and Responsibilities: • Wallet business outsourced operations in respect of the i) Risk Management, ii) Customer Services, iii) Merchant Credit Risk Management and iv) Merchant Operations services; • EEA Acquiring business outsourced operations in respect of the Acquiring Merchants Account Management and Merchant Services; • EEA Issuing business outsourced operations in respect of the Issuing Account Management Services. • Accountable for first line of defence (through the EEA Customer Operations Manager and EEA Merchant Operations Manager). • Monitoring of reports from outsourced functions, frequent travel to service centres to build, maintain key relationships and understand the detailed operational processes being carried out and the challenges presented. • Ensuring CEO & Director is kept informed of all key service centre developments and any impacts in performance (as well as the progress of planned remediation). • Line Management of the i) EEA Customer Operations Manager; ii) EEA Merchant Operations Manager; iii) EEA Risk Operations; iv) Office Manager / Admin. Essential Skills • Must be resident in Ireland and based in the Dublin office. • Prior Customer account management and customer support experience. • Ability to build relationships quickly as well as a structured approach to tracking, managing and remediating performance. • A proven operational knowledge of the e-money and card issuing business, its challenges and growth opportunities. • Good interpersonal skills and relationship management are essential for dealing with people at all levels. • Able to demonstrate excellent enthusiasm and leadership and a strong work ethic necessary to succeed in a dynamic, fast-moving and results orientated environment. • Able to work in a time pressured and dynamic environment with a high degree of accuracy whilst maintaining focus and concentration. For a confidential discussion on this Chief Operating Officer job please contact Jean Heylin at Brightwater Executive on 01 6621000 or email your CV in confidence to j.heylin@brightwater.ie.