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Team Manager - Transfer Agency

Ref: 921293

  • €65,000 - €80,000
  • 11 Mar 2019
  • Dublin (Central)
  • Perm



Team Manager - Transfer Agency

Alternative Investment Services Dublin City Centre Permanent The Alternative Investment Services (AIS) Team Manager is responsible for the day to day management of one team within in the AIS TA department, who provides investor relations services (transfer agency) to a set of hedge fund clients. AIS TA EMEA operate an extensive outsource model where most processing is completed in our Centres of Excellence in Poland and India. The teams in Ireland maintain overall responsibility for all TA functions and complete oversight over all activities completed in the outsource locations. The AIS Team Manager has responsibility for the process/workflow of these clients within this model. Reporting Line: report into the AIS TA Senior Manager Day-to-Day Responsibilities include: • Manage the TA operation for a set of Transfer Agency clients, including oversight of all activities completed in the Outsource locations. • This includes responsibility for ensuring that prospective investors meet eligibility, compliance and anti-money laundering guidelines during the processing of investor-related transactions, which includes subscriptions, redemptions, the generation and distribution of confirmations and statements, as well as transfers, re-registrations and distributions. • TA are also responsible for reconciling trade information received with the clients expected transactions and monies received from investors. Client Service Management • The successful candidate will promote excellent client service standards, a customer focused ethos and advocate best practice at all times within the group. • Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation. May assist in process improvement for the function. • Manage the interface with Clients on TA deliverables as outlined in Service Level Agreements and the delivery of accurate information in Client report cards and board packs • Liaise with the Client Services team to ensure all issues and initiatives are shared with the client, all monthly service review reports and meetings are completed and general service levels remain Green. Communication • Conduct regular One-to-One meetings with direct reports, providing updates on relevant developments, getting feedback and updates on salient issues. • Promote an environment of open and clear communication ensuring all team members maintain a positive and professional relationship with internal and external parties. • Act as escalation point for all Client issues, attend Monthly Service Reviews as required and represent the bank accordingly. Quality and Risk Control: • Ensure the teams are operating according to procedure to ensure no material errors or audit issues arise by reporting and proactively addressing potential risk areas. • Ensure benchmark KPI's are achieved and exceeded where possible and tracked intra month. • Assist with regular review of processes and controls to identify any operational gaps from agreed checklists, guidelines and written procedures. Ensure root cause analysis is conducted when any errors, incidents or near misses occur in the area. Experience & Qualifications: • College Degree preferred. • 6+ years’ experience in financial services • 4+ years’ experience in Investor/Transfer Agency Services, and dealing with large institutional clients • 2+ years’ experience in Alternative Investment Services and with hedge fund clients preferred. • Demonstrated experience as a successful manager of managers preferred.