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Junior Applications Support

Ref: 921557

  • €25,000 - €28,000
  • 25 Mar 2019
  • Waterford
  • Perm

Fantastic opportunity for a junior role in applications support within a forward thinking company who act as a shared services center to provide partnership and support to global publishers. My client are known to be a great business to work for, they believe strongly in nurturing and developing their employees, and don’t just hire to fill gaps. Perks include pension scheme, use of onsite gym area and free parking.

Responsibilities

  • Resolve support tickets and issues.
  • Communicate recurring support issues to management.
  • Communicate with customers on efforts and resolutions to tickets and issues.
  • Escalate support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions all the time keeping the affiliates up to date on progress.
  • Manages daily work schedule efficiently.
  • Seek additional assistance from third-party vendors when required.
  • Identifies issues that require escalation to Product Owners.
  • Improves customer relations and further develops customer confidence.
  • Identify and understand the business needs of the affiliates and take appropriate decisions.
  • Make suggestions to improve relations with our affiliates and to improve our systems.
  • Hit SLA, first-time-fix and quality assurance targets.
  • Requirements

  • Experience in application support and troubleshooting with a strong desire to learn and problem solve – essential
  • Experience with SQL, mostly SELECT statements for data verification – essential
  • Experience in e-Commerce and web environments.
  • Familiarity with Support Ticketing Systems.
  • Expert attention to detail.
  • Has strong customer focus and a proven ability to communicate professionally both verbally and in writing.
  • Ability to work independently.
  • Deal with all queries and information in a professional and confidential manner.
  • Must be able to independently prioritize assignments and communicate deliverables and timelines.
  • Able to communicate with development, project management and other QA resources effectively.
  • Ability to communicate critical issues and resolution to users, affiliates, and Application teams.
  • If you are interested in this role, please contact Jonathan Gardiner on 021 422 1000, email j.gardiner@brightwater.ie or apply below.