Find a Job
450 available
Back to all search results

Associate Director - EMEA Learning & Development

Ref: 921645

  • €80,000 - €85,000
  • 20 Mar 2019
  • Dublin (Central)
  • Perm



Associate Director - EMEA Learning & Development

PRIMARY RESPONSIBILITIES
• Working directly with senior Client Operations leaders to identify business requirements and priorities for training and development of employees, proactively managing future state requirements. • Working with internal partners to develop strategies and propose learning solutions that are aligned to business requirements. • Articulating measures of success and expected Business Impact and monitoring results to determine the overall employee and business impact of implemented solutions; shares recommendations and makes necessary adjustments as applicable. • Accountable for the direct management of team in the region. Leads and directs the Service & Technical Skills team in the region to ensure Client Operations provides best in class Onboarding and training to our employees. Provides leadership by bringing individuals together and developing a high performance culture within the team. • Overall responsibility for the team output, alignment to model and execution of tasks as defined. • Managing, designing and developing solutions end-to-end for multiple complex learning projects through various phases of learning design (analysis, design, development, implementation and evaluation) including: o Complex requirements gathering and analysis, conducts performance assessments; identified critical performance issues and potential causes; completes high level design of learning requirements, scoping effort, costs and timelines in partnership with L&D o Researching and leveraging existing learning assets and looks for opportunities to repurpose content as appropriate for cost and time savings. o Monitoring and evaluating to ensure that standards of quality are met. • Sharing best practices and remains current on emerging industry trends. • Adhering to mandatory training requirements and receiving necessary additional training as required and appropriate for the role;
MANAGERIAL EXCELLENCE
• Ensure employees understand our vision, as well as support and reinforce client focused behaviors that contribute to company goals. • Provide focus and clarity in establishing individual goals, driving performance, supporting career development and rewarding individual and team success. • Cultivate a cross functional and international mindset that puts client best interest ahead of individual and business agendas. • Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
RELATIONSHIPS & COMMUNICATION
• Collaborates with Learning and Development team members to implement optimum learning strategies; proactively recommends changes or future practices; looks for opportunities for continuous improvement for all activities and processes. • Demonstrates commitment to teamwork by developing and maintaining strong relationships with business partners and team members collaborating with colleagues across the organization. • Provides superior client and employee experience and strengthens relationship with business partners.
EDUCATION AND/OR EXPERIENCE REQUIRED
• 10 years + of progressive financial services experience • 5+ years of professional experience in developing and implementing informal and formal strategies and projects within a large, complex corporate environment, preferably with global scope. • 5 years + managing clients/teams with a global footprint • 5 years + People/Talent management experience with an emphasis on coaching and mentoring for a high performing team. • Demonstrates effective management processes and practices in executing on solutions. • Demonstrates effective relationship management skills in working collaboratively with teams comprised of internal and external colleagues, subject matter experts and business leaders.