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IT Business Partner / Service Delivery Manager (Six month FTC)

Ref: 9218037

  • €50,000 - €55,000
  • 12 Jun 2019
  • Cork (Centre)
  • Perm

Our client is a well known all Ireland Utilities company. They have a six month contract opportunity for an IT Business Partner. If you are looking for work to bring you up to the end of 2019. This could be the perfect position for you.

The Role:

The IT Strategy and Business Partnering team are responsible for the management and oversight of the operational performance of IT, as well as ensuring that the IT strategic vision and roadmap for IT is aligned with the strategic objectives and priorities of the business.

Duties and Responsibilities:

• An integral member of the IT Partnering Team who will act as key interface between the business and the wider IT organisation regarding the provision of on-going reliable IT services, in addition to the delivery of new IT capabilities necessary to support the company’s overall goals and strategy. • Interfacing with and supporting the appropriate teams within Business Operations, Transaction Services and Business Solutions to provide a full range of IT services in the areas of service management, operations, service design and delivery, architecture, security and IT performance. • Communicating relevant specific IT programmes and projects; keeping business stakeholders appraised of progress, risks, etc. and assisting in the creation of the required project / programme documentation as necessary e.g. Project Vision Statement Document. • Liaising with Business Services IT teams to shape appropriate solutions and initiatives to meet requirements, and assisting with the development and implementation of company-wide IT programmes, projects and processes. • Supporting the initiation, implementation, delivery and embedding of IT change and project initiatives. • Actively capturing IT demand including projects, changes etc. from the Business and communicating key demand and changes to the IT Business Partnering Team and the wider IT organization as required. • Escalate IT operational issues / problems from users and liaise with Business Operations to resolve. • Working closely with the Finance Business Partners to ensure the effective and efficient management of OPEX/CAPEX allowances within the agreed Price Control parameters year on year.

Knowledge, Skills and Experience:

• Minimum of 5 years’ IT experience along with a relevant third level qualification essential. • A good understanding of, and relevant experience of, the end to end IT lifecycle including IT Strategy, IT Delivery, and IT Operations. • Relevant experience in translating business requirements into IT outcomes. • Relevant experience of operating in a business facing role, and managing stakeholder requirements and expectations effectively. • Relevant experience of IT Service Management and IT KPI development and measurement an advantage. • Strong analytical expertise, able to manage large data sets and draw insights from the data. • Project management experience, including the ability to managing multiple stakeholder groups and identify and resolve risks and issues. • Significant experience of using tools such as Service Now, Word, Excel and PowerPoint to deliver reports and progress updates to the business. If you’re interested in this or other IT jobs, please contact Hugh McCarthy on 021 422 1000 or email