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German Client Services Administrator

Ref: 9218042

  • €0/Hour
  • 11 Jun 2019
  • Dublin (Central)
  • Contract



German Client Services Administrator

If you have customer service experience within financial services, I would like to speak with you!

The Role

- Put the customer at the heart of what you do - Handle appropriate outbound and incoming communications from customers and advisers, and respond in a professional, friendly and standardised manner - Co-ordinate and own multiple requests for information which are referred to other areas of the company keeping the customer informed at all times - Process and administer all transactions on a ‘right first time basis’ - Work with colleagues to ensure consistency and that the team’s performance targets are achieved, maintain service level agreements and follow Treating the Customer Fairly (TCF) guidelines - Adhere to compliance and risk rules & regulations and follow reporting procedures

The person

- Fluent German - Minimum 2 years in a Client service role preferably within financial services - Ideally working towards APA or QFA - Excellent communication skills verbally and in writing If you’re interested in this role, please don’t hesitate to contact James Reilly on 01 662 1000 or email j.reilly@brightwater.ie to have a confidential discussion.