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Technical Support Engineer

Ref: 9218123

  • Negotiable
  • 17 Jun 2019
  • Mayo
  • Perm



Must be willing to work to a shift pattern- one week of evenings and two weekends per month.

Ideally looking for candidates who have prior service desk experience but not essential.

Main responsibilities:

• Resolving 1st line support calls, including AD Admin, Permissions, Application Support, escalating to 3rd Parties where necessary. • Following IT procedures e.g. ITIL and strictly complying with our Policies. • Produce Management Information as required by the IT Manager. • Monitor incident and request progress against SLA targets, liaising with support groups and keeping users informed of progress • Quality check and close resolved support calls with agreement of user • Use remote access software to interrogate end user PCs to identify and rectify technical issues

Requirements:

• Appropriate second or third level qualification or ITIL certified/trained an advantage, able to demonstrate appropriate significant and relevant experience in a similar role. • Good working knowledge of PC technologies used in one or more of the following hardware platforms: Desktops/Laptops/Mobile Phone • Good to excellent working knowledge of one or more current operating systems and one or more of Microsoft or other applications like Office, MSX, SQL,and/or other manufacturers software. • Working knowledge of network client installation, configuration and troubleshooting issues. • An understanding of network server roles (For non Server/storage functions). • Confidence in interpreting these in order to troubleshoot customer issues. • A clear understanding of the dependencies between operating systems and/or driver versions and revisions, and an ability to provide customers with correct combinations in form of software fixes. An understanding of how to install these correctly. If you’re interested in this or other IT jobs, please contact Jonathan Gardiner on 021 422 1000 or email mailto:j.gardiner@brightwater.ie