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Italian Administrator – Complaints

Ref: 9218259

  • €30,000 - €34,000
  • 14 Jun 2019
  • Dublin (Central)
  • Perm



Position of: Administrator – Complaints

Essential requirements

• At least 2 year experience in a customer care role • Italian mother tongue • English fluent

Competencies / skills

• Teamwork • Problem solving and decision making • Coping with pressure • Attention to detail • Customer service • Analytical thinking

Role description

Dealing with all client complaints and queries professionally, courteously and in a timely manner in line with Group and regulatory guidelines. Maintaining accurate records and producing statistics of trends and turn around times for senior management.

Current responsibilities include:

• Assist the up line in replying to customers’ queries and complaints. These queries and complaints are received on the following:  In force Policies;  Claims not yet processed;  Claims paid; • Allocation and supervision of workload ensuring prioritisation and timeframes are maintained; • Interacting with different departments within the company, either via email or phone, liaising with the Call Centre (mainly by email) to clarify/investigate customers’ issues; • Provide responses within the established timeframes & reply to complaints in line with regulations issued by the competent Supervisory Authority; • Maintain up-to-date records of all complaints, requests of information, legal disputes, including budget forecast for each one of them; • Half yearly, compile reports to be presented to the Board; quarterly update and maintain the internal complaints procedures log; • Co-ordinate and liaise with Legal Consultants as required; • Other activities, permanent or temporary, as delegated by the up-line For more information on this Insurance related job or other related jobs, contact James Reilly on j.reilly@brightwater.ie or to apply, click the button below.