Find a Job
377 available
Back to all search results

Order Management Associate

Ref: 9219994

  • €28,000 - €30,000
  • 26 Nov 2019
  • Cork (Centre)
  • Perm



The primary role of the O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers across the business.

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to Analyst / Local team where applicable.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries
  • Experience with SAP O2C Module
  • Interaction Client Phone system
  • Experience in Business Warehouse or Business Objects, MS Excel, Word and PowerPoint
  • Excellent Team Player
  • Basic Qualifications

  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Bachelors Degree (or equivalent work experience)
  • Fluency in English & German language
  • Additional Skills/Preferences

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
  • If you’re interested in this or other Business Support jobs, please contact Éadaoin Looney on 021 422 1000 or email mailto:e.looney@brightwater.ie