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O2C OM Associate Russian

Ref: 9220259

  • €27,000 - €28,000
  • 15 Jan 2020
  • Cork (Centre)
  • Perm


Role
  • O2C Order Management Associate is to support the accurate, efficient and compliant customer order processing for customers.
  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating where applicable.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Order Management team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Order Management processing and related queries
  • Qualifications
  • 2-3 years’ experience in O2C function with knowledge of order management processing and customer service experience
  • Bachelors Degree (or equivalent work experience)
  • Fluency in English & Russian language
  • Responsibilities:
  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
  • Operational awareness of all controls for your area
  • Actively work with the core team members, internal customers/business partners, and LSP team members to build effective working relationships
  • Demonstrate excellence in all interactions with our GBS internal customers & business partners
  • Focus on measuring & improving our customer’s experience with the GBS
  • Build and maintain a strong knowledge of Lilly’s product lines within the market
  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • If you’re interested in this or other business support jobs, please contact https://www.linkedin.com/in/%C3%A9adaoin-looney-72029a128/ on 021 422 1000 or email mailto:e.looney@brightwater.ie