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IT Infrastructure & Services Analyst

Ref: 9220586

  • €40,000 - €45,000
  • 20 Feb 2020
  • Dublin (Central)
  • Perm

Summary: Our client is a very successful, Dublin based, Re-Insurance company. They have an urgent requirement for a strong IT Infrastructure and Services Analyst who will serve as first and second line support for the Dublin office for hardware and software problems. The role: • Responding promptly to user requests for technical assistance. • Using the Service Desk system to record, track and manage requests, changes, issues and tasks. • Installing, configuring and supporting mobile devices such as tablets, cell phones, laptops and other devices. • Participating in the day-to-day installation, troubleshooting, and maintenance of IT managed systems. • Creating, enabling and disabling Active Directory user accounts and/or privileges upon request, onboarding and offboarding users. • Support and Maintenance of all Dublin meeting rooms. • Assisting with ongoing performance tuning, hardware upgrades and resource optimisation, in accordance with corporate global standards. • Automating PC and laptop deployment and monitoring tasks using standard tools. • Managing daily backup operations to ensure effective operation of the global commvault backup system; to include tape changes and the secure handling of data recorded media. • Monitoring and supporting our client’s Global data centre infrastructure environment to ensure systems are operating to an optimal standard. • Liaising with third parties and data centre security to manage the change control process around data centre access. • Working with IT Security staff to ensure all relevant policies are adhered to, Assist Security team with Vulnerability management and patching. • Support of company office 365 deployment, user support and migration. • Responding to security related incidents and assisting the wider Service Desk team with scheduled system patching. • Proactively notifying management about any potential systems issues. • Maintaining operational, configuration and other procedural documentation. • Providing out of hours support and assistance as required, participate in ServiceDesk on call rotation. • Retaining good record management of IT’s SOX based processes and procedure. The ideal person will have: • 3+ years’ experience supporting a multi-vendor environment including Linux/VMWare/Microsoft Products • 3+ Years’ experience in Server and desktop hardware monitoring and support • Ability to work within teams based across multiple time zones • Experience with and understanding of fundamental network technologies (DHCP, DNS, VPN, NAT, etc.) • Solid experience and proven track record in Server hardware support and implementation of Dell Server products • Experience with various data centre technologies including VMware, Linux, Microsoft Server Products 2008 – 2016, Dell Servers. • Windows Desktop automation and deployment, Windows 10 L2 Support • PowerShell experience and advantage, a keen interest in automation and process improvement • Excellent customer service skills • Excellent verbal and written communication skills • Strong problem-solving skills, Able to work on own initiative • Experience with managing and working with Network Monitoring products, SolarWinds’ Orion experience an advantage. • VMware, Linux, or Microsoft certification an advantage • Symantec Altiris experience an advantage • Network Plus, A+ Certification • CCNA or relevant networking experience an advantage but not essential. This is an excellent opportunity to work with a leading and prestigious, Dublin based Re-Insurance Firm. A fantastic company culture, genuine career and learning opportunities and market leading employee benefits are on offer. If you’re interested in this or other IT jobs, please contact John Horrigan on 01 662 1000 or email j.horrigan@brightwater.ie