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Shareholder Services Supervisor

Ref: 9220715

  • €45,000 - €50,000
  • 31 Jan 2020
  • Dublin (Central)
  • Perm



My client is a multinational financial services company that serves over 16 million clients and has 80,000 employees worldwide.

Position Summary
The successful candidate will be responsible for delivering a high quality service to the company I&TS’s Dublin Shareholder Services clients and investors, this will include supporting our day-to-day activities of the team to a high quality standard, including the verification of Shareholder Services (SHS) data on SARA, oversight of our processing hubs, delivery of standard or bespoke reporting to Client and Investors and finally provide support to the Shareholder Services AML team. The Analyst will need to allocate and monitor workloads along with providing guidance to team members in the accurate and timely delivery of all required tasks, as well as dealing with and escalating matters of concern to the appropriate levels.
Key responsibilities
• Ensure shareholder accounts are opened accurately and in a timely manner, as per procedures. • Ensure all Dealing activities are being completed and delivered within agreed timeframes and to a high quality standard. • Quality checking of the work and communication of team members. • Ensure documentation is received in good order to facilitate the accurate and timely set-up and amendments to accounts. • Generate standard and ad-hoc reports as requested. • Ensure the BAU (business as usual) procedures are followed at all times. • Liaise with other TA Teams to ensure a timely resolution to queries / requests. • Escalation of issues. • Ensure procedures and checklists are updated and adhered to. • Liaise with other department units to ensure a high-quality service. • Implement processes for team efficiencies.
Required Skills/Experience
• Solid experience in Shareholder Services is essential • Good knowledge of the Funds Industry • Experience in Client management • Experience in signing-off on correspondence with Clients. For more information on this or any other Banking & Funds roles please contact Robert Dooley on 01 662 1000 or R.Dooley@brightwater.ie