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Operations Manager

Ref: 9221114

  • €60,000 - €70,000
  • 24 Mar 2020
  • Dublin (Central)
  • Perm



Job Title:

Operations Manager

Location:

Dublin

Type:

Permanent

Key Responsibilities

Team Development

• Leads and communicates all opportunities for continuous improvement • Promote and provide training opportunities for all team members: • Accountable for mid-year and annual appraisals, salary reviews and recruitment activity • Develop and implement competency assessments to be applied within the recruitment process • Work with Operations Management and other Underwriting Support Mangers to develop and implement a targeted development framework for all Underwriting Support Staff • Provide regular, structured systems and process training for team members • Using monthly operational metrics provide targeted training for staff to both increase their knowledge of the books of business, and increase their data input quality scores

Governance

• Represent the Underwriting Support and Claims Processing Team at relevant Governance Groups • Coordinate any internal or external audit activities and manage all subsequent team actions • Manage the monthly and compliance reporting such as LAG and LAP reports (if appropriate) • Manage the monthly reporting and compliance requirements of the assigned underwriting lines of business

Team Management

• Manage and set day-to-day workload for team members adjusting priorities accordingly to accommodate seasonal volume variations. • Manage the team’s workload and priorities through the various month close processes • Lead weekly staff feedback and progress meetings • Utilise operational metric forecasts to manage resource needs accordingly • Liaise with the Change Team & Continuous Improvements Team to ensure that: Underwriter information and function requirements are appropriately captured, validated, prioritised and raised, system test documentation is adequate, and; there is sufficient resource availability for scheduled system testing • Ensure that process and procedure documentation accurately reflects the activities and responsibilities of the team and remains current.

Customer Management

• Regularly meet and have open dialogue with the underwriting customers, to ensure: o that service levels are being met o performance and behavior feedback for the Underwriting Support and Claims Processing Team is captured and where necessary, acted upon o data quality issues are identified promptly o new administrative tasks are captured and assessed in a timely manner • Liaise with Branches to manage accounts • Manage and prioritise requests for information related to policy and claims processing For more information on this Insurance related job or other related jobs, contact James Reilly on j.reilly@brightwater.ie or to apply, click the button below