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Junior Application Support Analyst

Ref: 9221981

  • €27,000 - €30,000
  • 21 Oct 2020
  • Dublin (West)
  • Perm

 I am seeking a Junior Application Support Analyst for a role based in Dublin West with an innovative and growing Irish Technology company who are looking for an enthusiastic individual with a strong technical aptitude to provide world class support to their customers.

The role:

• Provide support via telephone, email and customer portal system; process information in response to inquiries, concerns, and requests. • Log calls, emails and cases by gathering client’s information and determining the issue. • Diagnose and resolve technical software issues via remote connection. • Support our client’s software at our customer sites. • Install software applications, setup configurations and provide troubleshooting for software. • Escalate tickets to 2nd level support if required after identifying and prioritising issues per client specifications. • Create and modify access rights for end-users. • Generated reports and export data as per client’s requests. • Engage with internal technical team members to resolve inquiries, concerns, and requests. • You will be required to become technically proficient with our client’s software, to ensure professionalism and best practice with the customer.

The ideal person will have:

• A bachelors Degree would be a required • Microsoft Certified qualifications an advantage. • Prior experience in a busy call centre environment, preferably supporting a technical product/service • Fluent English a requirement. • Excellent telephone/communication skills. • EU passport or Stamp 4 at a minimum. For more details, please contact Ian Donnelly on 01 662 1000 or [email protected]<